Part A: General
A1 General terms
A1.1 In these
general terms and conditions the following terms are defined as follows:
A. Administrative unit: a faculty or other
administrative unit of Maastricht
B. Course participant: the person
who, based on the agreement entered into by the other party, takes part in a
course. Other party A can also be a course participant;
C. Course: course or training or tailored course provided by the Language Centre;
D. Date: the date mentioned in the email, or the first weekday
after the date on the postmark;
E. Participation requirements:
conditions that must be satisfied before an agreement can be entered into;
F. Target language: language to which the
G. Registration confirmation: written confirmation of a course participant’s access to a course or
tailored course, sent after s/he has satisfied the participation requirements;
H. Offer: specific written offer for a course from the Language
Centre to the other party B or C;
I. Tailored course: a course tailored by the Language Centre for
companies, institutions or administrative units;
J. Agreement: the agreement entered into by another party with the
Language Centre relating to a course;
K. In writing: by letter or email;
L. Language Centre: Maastricht
University (UM), acting
under the name Maastricht University Language Centre for the purposes of these
terms and conditions;
M. Terms and conditions: the present general terms
and conditions for courses at the Maastricht University Language Centre;
N. Other party: the person (other party
A), UM administrative unit (other party B) or legal entity including companies and/or institutions other
than UM (other party C) that has
a contractual agreement with the Language Centre;
A1.2 If the other party is not the course participant, the
other party must ensure that the course participant is informed of the terms and
conditions, and complies with any obligations that ensue from these terms and
conditions. The other party is responsible for every case of non-compliance of
the terms and conditions by the course participant.
A2.1 These terms and conditions apply to
all agreements between the other party and the Language Centre, all
agreements ensuing from or relating to them, and all offers provided by the
A2.2 If the other
party were to refer to other terms and conditions in the agreement, or any other
correspondence with regard to the agreement, their applicability is explicitly
rejected. Any provisions in other terms and conditions do not detract from the
A2.3 Deviations from
and/or additions to the agreement or any proviso of the
terms and conditions apply only if the Language Centre has accepted these
explicitly in writing, signed by the persons authorised to do so, and are
related only to the relevant agreement. Any deviation or addition accepted by
the Language Centre will not create a precedent, and the other party cannot
derive any rights from it for any future agreements.
A3 Start of the agreement
A3.1 For other party A the agreement comes into effect on
the date that s/he sends the registration form electronically.
A3.2 For other parties B or C the agreement comes into
effect on the date that the Language Centre receives the signed offer.
A3.3 For other parties B or C, in cases specified in Article
C4, the changed agreement can also come into effect if the Language Centre,
without objection from the other party, had already started providing the
A3.4 An offer is only valid for the period it specifies. If
the offer is not accepted within this term, the offer lapses unless the Language
Centre sends information in writing that the offer is still valid.
A3.5 A registration or signed offer can only be revoked or
changed by the other party in writing, and only if this revocation or request
for change reaches the Language Centre prior to the date on which the other
party receives the registration confirmation, or on which the Language Centre
receives the signed offer.
A4.1 Participation requirements in a course include the
provision of all information required by Language Centre;
prescribed, an intake interview; and
payment of the course fees.
A4.2 The course participant must be present in the classroom
where the course is given at the start time indicated.
A4.3 For group courses, course participants are allowed to
enter the classroom up to 15 minutes after the scheduled start time, except for
A4.4 For individual courses, course participants are allowed
to enter the classroom up to 30 minutes after the scheduled start time, on the
understanding that the session is then limited to the agreed duration minus the
time the course participant was late.
A4.5 The course fees will not be refunded if course
participants are late or unable to attend a session/the course.
A4.6 The Language Centre shall at all times be entitled to replace
a teacher or trainer in case of sickness or for other urgent reasons.
Language Centre can deny the course participant access to the course if s/he is
in default by reason of non-payment or overdue payment of the course fee, or for
non compliance with the policy and safety regulations that require adherence
based on these General Terms and Conditions, or for other breaches of contract.
A5 Intellectual property rights
A5.1 The Language Centre owns all course rights, including
intellectual property rights. Only course participants can make use of these,
and course participants/other parties are not permitted to reproduce, make
public or use the course material, in any form or by any means, without the
prior permission in writing of the Language Centre, signed by the persons
authorised to do so.
A5.2 Without prejudice to the Language
Centre’s right to claim full compensation, other parties A, Band C are liable to
pay the Language Centre a fine equal to the relevant course fees for each
violation, unless the Langage Centre has given the other party concerned
permission to reproduce, make public or use the course material.
A6 End of courses
A6.1 Courses may end with an exam or a test.
A6.2 Exams are administered by an organisation other than
the Language Centre. The other party and/or course participant must personally
pay any exam fees, unless otherwise indicated in the course information.
A6.3 Tests are administered by the Language Centre. The fees
for tests are included in the course fee. Unless otherwise indicated, there are
no resits for tests.
A6.4 Unless otherwise indicated, course participants receive a certificate if
they successfully complete the course (and in some cases after sitting an exam
or test). The certificate states the number of European Credit Transfer System
(ECTS) credits and the Common European Framework of Reference (CEFR) attainment
A7.1 Unless otherwise agreed, the other party is required to
personally pay the course fees. If another person or organisation pays the
course fees, the other party is still ultimately responsible for their payment.
A7.2 Upon entering the agreement, the other party supplies
the Language Centre, in writing, with all information relevant to payment (i.e.
order/purchase numbers or similar information). If this information is not
demonstrably supplied in writing when entering the agreement, its lack at the
time of invoicing does not entitle the other party to defer payment.
If the course fees are not paid within the specified term, the other party,
after the term specified in the notice of default that they receive has lapsed,
is in default. In such cases the other party, from the expiry date until the day
full payment is made, is liable to pay the statutory interest for the non-paid
amount. This interest is immediately payable. All amounts relating to the
collection of invoiced costs (including extrajudicial collection costs, which
amount to at least 15% of the sum total) are borne by the other party.
A7.4 Payments will
be used first to pay for the collection costs, then the interest due, and
finally the sum total. If the other party fails to pay more than one invoice,
payments will be used (with due observance of the previous sentence), first to
pay for the oldest invoice, then the second-oldest invoice, and so on.
A8 Final provisions
A8.1 The courses’ target language is the language of
instruction, unless otherwise indicated or agreed.
A8.2 The course fees do not include the cost of exams, books
or other course material, unless otherwise indicated or agreed. The other
party/course participant receives information about the required materials
before the course start so s/he can obtain them. If the other party is not the
course participant, the other party ensures that the course participant is
informed about this in good time.
A8.3 The Language
Centre reserves the right to change these terms and conditions in the event of a
relevant change in circumstances. The changed terms and conditions will take
effect 14 days after the Language Centre has notified the other party of the
changes in writing. A relevant change in circumstances includes changed
legislation and regulations, changed insights, or obsolescence of the terms and
A9 Postponing sessions and liability
A9.1 If the Language Centre is required to
postpone or reschedule one or more sessions (e.g. due to teacher illness or
absence), it will notify the other party (and course participants if their
contact details are known) as soon as possible. The Language Centre will reschedule the session(s) or, if it
decides not to do so in agreement with the other party, will refund a
proportionate part of the agreed sum without being liable to
pay more or provide other services.
A9.2 The Language Centre is liable for damage suffered by
other party and/or course participant as a direct consequence of a culpable
deficiency in executing the course by the Language Centre, on the understanding
that the compensation can never exceed the course fees owed by other party.
A10.1 All disputes
relating to an agreement concluded between other party A or C and the Language
Centre will be submitted to the competent Maastricht District Court, pursuant to
exclusive application of Dutch legislation.
A10.2 All disputes
with other party B will in the first instance be settled by mutual agreement
(i.e. out of court) between the heads of the relevant administrative units. If
an amicable agreement cannot be reached, the dispute will be submitted to the
Executive Board for final decision making.
Part B: Open offer courses
B1.1 The provisions in Part B apply alongside Part A for
open offer courses (courses which anyone can register for).
B1.2 The only registration method is via the digital
registration form on the Language Centre website.
B1.3 If the course requires a compulsory intake interview
(as referred to in Article A4.1), the course participant must personally make an
intake appointment in good time. After the intake, the course participant will
be advised as to the recommended course level; on the basis of this
recommendation, s/he may change or withdraw his or her course registration.
B1.4 The course information on the Language Centre website
indicates whether an intake is compulsory.
B1.5 In a number of cases, the number of available places
per course is limited. For courses where the number of registrations exceeds the
number of available places, the places are distributed according to who met the
participation requirements and paid the course fee first.
B1.6 Registration for a course is only possible if the course
participant has a visa or residence permit that is valid until the end of the
B1.7 Registration for one of the ‘Dutch
for foreigners’ courses at the Language Centre is not grounds for issuing a
B1.8 A course participant at the Language
Centre is not considered a student at Maastricht University.
B1.9 The Language Centre shall at all times be entitled to replace
a teacher or trainer in case of sickness or for other urgent reasons.
B1.10 The Language Centre can deny the course participant access to
the course if s/he is in default by reason of non-payment or overdue payment of
the course fee, or for non compliance with the policy and safety regulations
that require adherence based on these General Terms and Conditions, or for other
breaches of contract.
B1.11 By sending in the registration form the course participant
gives the Language Centre permission to automatically process his/her personal
details indicated on the registration form. The Language Centre will only use
these personal details for its own activities, such as course administration and
other course information relevant to UM.
B2 Course fees and
B2.1 The course fees are indicated in the relevant course
information on the Language Centre website.
B2.2 The course fees must be paid before the course start via bank transfer
(to ING account number IBAN NL90 INGB 0670 6924 84) or debit or credit card at the
B2.3 The costs for international payments are at the expense of
the other party.
B2.4 Under no circumstance will it be possible to pay in
B2.5 The Language Centre has various course fees:
UM student fee: for UM students who
can demonstrate that they are following a full-time programme at UM and who have
a student ID card that is valid for the duration of the course.
UM staff/alumni fee: for employees who
can demonstrate that they are employed by UM during the entire course or UM alumni who can demonstrate that they have completed
a degree at UM.
External fee: for individuals who are
not associated with UM.
B2.6 Except under circumstances as otherwise described in these
conditions the course fee will under no circumstance be reimbursed.
Courses can be cancelled by the other party or the Language Centre
withdrawing from the agreement.
B3.1 Cancellation by the other party
B3.1.1 The other party can only cancel the agreement in
B3.1.2 In the event of cancellation by the other party, the
Language Centre charges a €30 fee for administration costs.
B3.1.3 If the other party cancels more than 30 days before the
course start, the Language Centre refunds the received course fees after
deducting the administration costs in B3.1.2.
B3.1.4 If the other party cancels between 8 and 30 days before
the course start, the Language Centre refunds 50% of the course fees.
B3.1.5 If the other party cancels fewer than 7 days before the
course start or once it has started, the Language Centre will not refund the
B3.1.6 Any refund under B3.1.3 and B3.1.4 will be made by bank
transfer to the account number supplied by the other party.
B3.2 Cancellation by the Language Centre
B3.2.1 The Language Centre has the right to cancel a course if
too few course participants have registered or been admitted, or if implementing
the agreement poses other objections for the Language Centre. The Language
Centre aims to take the decision to cancel a course at least one week before the
B3.2.2 If the Language Centre cancels the course, it will
notify the other party and/or course participant of this in writing as soon as
B3.2.3 If the Language Centre cancels the course, it will
refund the course fees paid by the other party with due observance of B3.1.6,
without being liable to pay more or provide other services.
B4 Course dates
A4.1 The course dates and times indicated in the relevant
course information apply to the course.
B4.2 The Language Centre has the right to change the course
dates/times. In such cases, it will notify the other party/course participant of
this as soon as possible.
B4.3 If the other party/course participant cancels the
agreement as a result of the changed course dates/times, the provisions under
Part C: Faculty courses
C1.1 The provisions in Part C apply alongside Part A to
agreements between the Language Centre and administrative unit with regard to
courses to be provided by the Language Centre for students and/or staff, both
for individual and groups of course participants.
C1.2 The Language Centre provides the course in accordance
with the terms, conditions and specifications included in the offer. The offer
also states the course price.
C1.3 The administrative unit ensures that sufficient
classrooms are available for the course(s), which satisfy the specification
given by the Language Centre. If the Language Centre agrees to provide
classrooms, their costs will be charged to the administrative unit.
C1.4 The Language Centre must provide the course in
accordance with the offer, if the offer was accepted within the term specified.
C1.5 Upon accepting the offer, the administrative unit is
liable to pay 100% of the course price. To this end, the Language Centre ensures
that an internal booking order is sent to the administrative unit in a timely
C1.6 The course should start on the start date indicated in
the offer. The start date can be changed in consultation with the administrative
unit and the Language Centre. If the course does not start within three months
of the (changed) date agreed upon, the administrative unit can no longer derive
rights from an accepted offer, and the provisions in C2 apply.
C1.7 The price mentioned in the offer applies only to the
Article B3 applies mutatis mutandis.
Cancellation by the administrative unit
administrative unit can only cancel the agreement in writing.
C2.1.2 If the administrative unit
cancels between 6 to 4 weeks before the start of the course, the Language Centre
refunds 50% of the course fees. Any refund will only be made by transfer to the
budget number supplied by the other party and not in cash.
C2.1.3 If the administrative unit
cancels within 4 weeks before the start of the course, no refund will be given
of the course fees. The lessons, or parts of the lessons, taught as part of a
course can only be rescheduled to days or times other than those specified in
the offer up to 4 weeks before the start of the course and at a fee of €25 for
each reschedule request. Lessons cannot be rescheduled less than 4 weeks before
the start of the course.
C2.2 Cancellation by the Language Centre
Language Centre cancels a course, it will notify the administrative unit as soon
Language Centre cancels a course, it will refund the full course price with due
observance of B3.1.6, without being liable to pay more or provide other
Postponing or rescheduling courses or sessions
C3.1 The administrative unit and the Language Centre may
agree to have one or more sessions take place on days or times other than those
mentioned in the offer and how to divide the related costs. However, the
Language Centre will charge costs to the unit if the change is not agreed to at
least 48 hours before the original start time of the course/session.
C3.2 Any changes to courses/sessions starting on the first working day after a
weekend or public holiday must have been agreed to at least 48 hours before the
weekend or public holiday in question.
C4 Changes to the agreement
C4.1 The Language Centre and the administrative unit may
mutually agree to change the agreement during a course. Any such agreements will
be made in writing.
C4.2 The Language Centre will assess administrative units’
requests for changes in terms of feasibility and, if needed, send the
administrative unit an amended offer, which if accepted will replace the
C4.3 The Language Centre is not obliged to carry out the
amended agreement if the administrative unit has not accepted the amended offer
C4.4 If the Language Centre, without objection from the
administrative unit, starts the course prior to the administrative unit’s
acceptance of the offer, the administrative unit is liable to pay a
proportionate part of the course price.
Tailored courses commissioned by companies and institutions other than UM
D1.1 The provisions in Part D apply alongside Part A to
agreements between the Language Centre and other party C, with regard to courses
provided by the Language Centre for individual course participants and groups of
D1.2 The provisions in Part C apply mutatis mutandis with
the exception of the following:
Upon accepting the offer, other party C is liable to
pay the full amount of the tailored course price. The course fees must be paid
before the course starts via bank transfer (to ING account number IBAN NL90 INGB
If the other party cancels between 6 to 4 weeks before
the start of the tailored course, the Language Centre refunds 50% of the course
fees. Any refund will only be made by transfer to the account number supplied by
the other party and not in cash. If other party C cancels within 4 weeks before
the start of the tailored course, no refund will be given of the course fees.
The lessons, or parts of the lessons, taught as part of
a tailored course can only be rescheduled to days or times other than those
specified in the offer up to 4 weeks before the start of the tailored course and
at a fee of €25 for each reschedule request. Lessons cannot be rescheduled less
than 4 weeks before the start of the tailored course.
D1.3 The Language Centre is not liable for VAT for its
language courses. For other courses and activities VAT liability is determined
in each separate case. If and when the occasion arises, the amount of VAT will
be separately included in the offer and invoice.
Adopted on March 30, 2015,